VISTA WINDOW CLEANING
Terms of Service & Privacy Policy
Operated by Kevin Snyder Xteriors, LLC
Website: www.thevistaclub.com
Email: hello@thevistaclub.com
Effective Date: [Insert Date]
1. Acceptance of Terms
By booking a service, making payment, or checking the agreement box at checkout, you (“Client”) agree to the following Terms of Service and Privacy Policy provided by Vista Window Cleaning, a brand of Kevin Snyder Xteriors, LLC. These terms govern your use of our services and website.
2. Payments & Billing
All payments are securely processed through SureCart and Stripe.
By submitting payment, you authorize Vista to charge your card for the selected service(s).
If you sign up for a recurring plan (monthly, quarterly, or bi-monthly), you consent to automated recurring billing on the schedule selected. You may cancel with at least 10 days’ written notice before your next billing cycle.
Additional services (e.g., interior window cleaning, lanai cleaning, gutters) confirmed via SMS or email will be billed separately using a secure payment link.
3. Scheduling & Property Access
Client agrees to provide clear and safe access to all areas to be cleaned on the scheduled date. This includes:
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- Unlocked gates or doors
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- Secured pets
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- Removal of furniture or obstacles blocking window access
If access is not available, Vista may reschedule at the next available opening. We do not currently charge a no-access fee, but we reserve the right to enforce policies for repeat occurrences in the future.
4. SMS & Email Consent (TCPA-Compliant)
By providing your contact details, you consent to receive transactional and service-related messages from Vista via SMS and email, including:
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- Appointment reminders
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- Route updates
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- Invoices and payment links
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- Service follow-ups and review requests
Text message rates from your carrier may apply. You may opt out of non-essential communications at any time by replying “STOP” to a text message or clicking “unsubscribe” in an email. We use only TCPA-compliant tools such as TextMagic.
We will never send marketing SMS without your express written consent.
5. Satisfaction & Refund Policy
If you are not satisfied with your service, notify us within 48 hours of completion. We will return for a complimentary touch-up if necessary.
Refunds are only issued when Vista is unable to reasonably correct the issue. Refunds will not be issued for:
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- Pre-existing property conditions
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- Work completed with no prior complaint or access issue
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- Services clearly delivered and approved
6. Damage & Liability Waiver
While we use professional equipment and purified water-fed poles to ensure safety and quality, you acknowledge that Vista is not liable for damage due to:
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- Pre-existing window or frame issues
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- Cracked, brittle, or loose glass
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- Oxidized or chalked window frames
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- Water leakage due to defective seals or construction
Please notify us in advance if any areas of concern exist.
7. Data Privacy & Security
We collect only the information needed to fulfill services:
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- Name, phone number, email, service address, and history
Your data is securely stored and used only for Vista Window Cleaning operations. We will never sell, rent, or share your personal information with third parties.
All payments are processed via Stripe and we do not store your credit card information.
8. Geographic Service Area
We currently serve the following ZIP codes:
33767, 33785, 33776, 33708, 33706, 33772, 33770, 33774.
If a booking is submitted outside this area, we may cancel and issue a refund at our discretion.
9. Cookies & Analytics
Our website may use cookies and third-party analytics to improve performance. No sensitive or personally identifiable data is collected through tracking cookies without your consent.
10. Dispute Resolution
These terms are governed by the laws of the State of Florida. In the event of a dispute, both parties agree to attempt good-faith resolution before pursuing formal action.
11. Agreement
By checking the box during checkout and completing your payment, you:
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- Agree to the terms and policies listed above
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- Authorize payment for all selected and confirmed services
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- Consent to receive transactional messages via email and SMS
Contact Information
Vista Window Cleaning
hello@thevistaclub.com